Norvessar™
Operated by Shanghai Southwest Chenchuang Technology Co., Ltd.
Business Address: Room 118, Building 20, Nos. 1-42, Lane 83, Hongxiang North Road, Lingang New Area, Shanghai Pilot Free Trade Zone
Email: service@norvessar.com
Customer Support
Telephone: +86 18687318890
Customer Service Hours: 8:00 AM–10:00 PM
Contact us for product questions, order assistance, delivery concerns, returns, refunds, and privacy inquiries.
For an order-related request, include your order number, the email address associated with the order, and a description of the issue. Photographs of damaged or incorrect items can help us assess your request.
After-Sales Assistance
We handle after-sales requests within 3 business days of receipt, providing a response and the next steps. If further investigation is required, we will explain what remains outstanding and keep you informed.
Our service periods are:
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Shipping transit: 3–7 calendar days after dispatch, excluding preparation.
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Return requests: within 30 calendar days after delivery.
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Refund arrival: 7–10 business days after refund approval.
Business days are Monday through Friday, excluding applicable public holidays. Calendar days include weekends and public holidays.
Please contact us for return instructions before sending merchandise. Our business address is not an automatic return authorization.