Norvessar™
Operated by Shanghai Southwest Chenchuang Technology Co., Ltd.
Business Address: Room 118, Building 20, Nos. 1-42, Lane 83, Hongxiang North Road, Lingang New Area, Shanghai Pilot Free Trade Zone
Email: service@norvessar.com
Return Window
You may request an eligible return within 30 calendar days after delivery. Requests submitted within this period remain timely even if our response or the authorized return shipment occurs later.
Product Condition
For preference-based returns, products must be unused and returned with their original accessories and packaging, subject to any legally protected right to inspect the goods.
These requirements do not prevent claims involving products that are damaged, defective, incorrect, or materially different from their description.
How to Request a Return
Email service@norvessar.com with your order number, the item concerned, and the reason for your request. Provide photographs where relevant to the issue.
We handle after-sales requests within 3 business days of receipt, providing a response and the next steps. Once your return is authorized, we provide the appropriate return address and instructions.
Do not send merchandise to our business address unless we specifically instruct you to do so. Retain your return shipment receipt and tracking details.
Return Shipping and Charges
For preference-based returns, you are responsible for return shipping costs. Original outbound shipping charges are not refundable unless required by applicable law.
For damaged, defective, incorrect, or materially misdescribed items, we provide an appropriate replacement, return, or refund solution at no additional cost to you. Where a return is required, we cover reasonable return shipping costs.
We do not charge a restocking fee.
Refund Review and Arrival
Where merchandise must be returned, we inspect it after receipt and notify you of the refund decision. Where a physical return is unnecessary, we assess the information supporting your request.
Approved refunds are returned through the original transaction method and are expected to arrive within 7–10 business days after refund approval. We confirm approval by email.
Contact us if your refund has not arrived by the end of this period so we can trace its status. Nothing in this policy extends a mandatory refund deadline or limits statutory consumer rights.