Norvessar™
Operated by Shanghai Southwest Chenchuang Technology Co., Ltd.
Business Address: Room 118, Building 20, Nos. 1-42, Lane 83, Hongxiang North Road, Lingang New Area, Shanghai Pilot Free Trade Zone
Email: service@norvessar.com
Purchases and Product Information
These terms govern purchases through the Norvessar™ website, together with our Shipping Policy and Return Policy.
Review product descriptions, selected options, order details, and applicable charges before submitting an order. Provide accurate contact and delivery information and ensure you have the legal capacity to enter into the transaction.
If an availability problem or material listing error affects your order, we will contact you with available options. We will not substitute a materially different item without your agreement.
Service Periods
The following periods apply consistently:
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Estimated shipping transit: 3–7 calendar days after dispatch, excluding preparation.
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Eligible return requests: within 30 calendar days after delivery.
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Refund arrival: 7–10 business days after refund approval.
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After-sales handling: within 3 business days of receipt, with a response and the next steps.
Business days are Monday through Friday, excluding applicable public holidays. Calendar days include weekends and public holidays.
Changes and Cancellations
Contact us promptly if you need to change or cancel an order. We will confirm whether fulfillment can still be stopped or amended. For dispatched orders, our Return Policy applies, without limiting statutory cancellation rights.
Consumer Rights and Disputes
Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded.
Contact service@norvessar.com about a dispute so we can review it and propose a resolution. This does not restrict your right to contact a competent authority or court.
Changes to these terms apply prospectively and do not retrospectively reduce rights attached to an existing order.