Norvessar™
Operated by Shanghai Southwest Chenchuang Technology Co., Ltd.
Business Address: Room 118, Building 20, Nos. 1-42, Lane 83, Hongxiang North Road, Lingang New Area, Shanghai Pilot Free Trade Zone
Email: service@norvessar.com
What products do you offer?
Norvessar™ offers travel goods. Please refer to individual product pages for specifications, materials, dimensions, and available options.
How long does transportation take?
Estimated shipping transit time is 3–7 calendar days after dispatch. This period excludes order preparation before dispatch.
How do I track an order?
Use the tracking details supplied for your shipment. Contact us if you cannot locate them or need help understanding a tracking update.
What if my parcel is delayed or missing?
Email service@norvessar.com with your order number. We will investigate with the relevant delivery provider and explain the next steps. A tracking status marked “Delivered” does not automatically prevent a missing-parcel investigation.
How long do I have to request a return?
Submit your request within 30 calendar days after delivery. Preference-based returns must meet the conditions in our Return Policy. Your statutory rights concerning faulty or misdescribed products remain unaffected.
Who covers return shipping?
You cover return shipping for preference-based returns. We cover reasonable return shipping costs for damaged, defective, incorrect, or materially misdescribed items.
When will my refund arrive?
Approved refunds are expected to arrive within 7–10 business days after refund approval, through the original transaction method.
When will customer service respond?
We handle after-sales requests within 3 business days of receipt, providing a response and the next steps.
Can I change or cancel an order?
Contact us promptly. We will confirm whether the order can still be changed or stopped. If it has already been dispatched, the Return Policy applies, subject to any statutory cancellation rights.