Norvessar™
Operated by Shanghai Southwest Chenchuang Technology Co., Ltd.
Business Address: Room 118, Building 20, Nos. 1-42, Lane 83, Hongxiang North Road, Lingang New Area, Shanghai Pilot Free Trade Zone
Email: service@norvessar.com
Shipping Transit Time
Estimated shipping transit time is 3–7 calendar days after dispatch. This estimate covers transportation and excludes order preparation before dispatch.
Review the applicable preparation and dispatch information before placing an order. Contact us if this information is unavailable or unclear.
Delivery Details and Charges
Review the delivery destination, shipping service, and any shipping charges shown before submitting your order. If a charge or delivery condition is unclear, contact us before ordering.
Our company address identifies the business operating the website and should not be interpreted as the dispatch location of every shipment. Contact us for information about the dispatch origin of a particular item.
Tracking Your Shipment
Tracking information is provided when available following dispatch. Carrier systems may take time to display the first update.
Please verify your delivery address before ordering and contact us promptly if a correction is needed. Changes may no longer be possible after dispatch.
Delayed, Damaged, or Missing Deliveries
If tracking stops updating, a shipment appears lost, an item arrives damaged, or delivery is shown but the parcel cannot be located, contact service@norvessar.com with your order number.
We handle after-sales requests within 3 business days of receipt, providing a response and the next steps. We investigate delivery concerns and arrange an appropriate resolution. Responsibility is not automatically transferred to you when a parcel is handed to a carrier.
If a dispatch commitment cannot be met, we will explain the delay and available options, including cancellation where applicable.
Approved refunds are expected to arrive within 7–10 business days after refund approval. Eligible return requests may be submitted within 30 calendar days after delivery.